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What’s the Cost of a Bad Customer Experience to an In-Plant?
What’s the Cost of a Bad Customer Experience to an In-Plant? Blog #3 of Customer Experience Series You will be shocked when you hear the estimated costs to companies that have suffered from a bad...
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VDP Doesn’t Have to be Complex
VDP Doesn’t Have to be Complex KeyPoint Intelligence estimates that between 2019 and 2021, Variable Data Printing (VDP) will grow at a rate of 10% a year and by 2021, 31% of print volume produced will...
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How Ecommerce Workflows Impact Customer Experience and the Total Cost of a...
How Ecommerce Workflows Impact Customer Experience and the Total Cost of a Poor Customer Experience Blog #4 of our Customer Experience Series As we discussed in the previous articles in this customer...
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Four Tips for Production Print Sales Superiority
Four Tips for Production Print Sales Superiority If selling production print were easy, every dealer would be doing it. You might even see more dealers attending conferences devoted to production...
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Preliminary Results of In-plant Survey Show Strength
Preliminary Results of In-plant Survey Show Strength. At the recent IPMA conference in Louisville, Kentucky we released the preliminary results from the 2019 “The Next Generation Tactics and...
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Latest InfoTrends Research Reaffirms Workflow and Web to Print Software Value
Latest InfoTrends Research Reaffirms Workflow and Web to Print Software Value. You don’t need a weatherman to tell which way the wind blows sang Bob Dylan in 1966. But if you are curious about how...
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Trends for In-Plants to Address in 2020
Trends for In-Plants to Address in 2020 As we approach the end of the year it is worthwhile to consider the trends that we see this year and consider how we will address them. This is the first in a...
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Leveraging the Latest Research to Understand In-Plant Customers
The latest KeyPoint Intelligence|InfoTrends Study identifies the key decision makers, the in-plant environment, workflow challenges, and current software spend. Know the customer. That may seem like...
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In-plant Value: Trend #2 to Address in 2020
In-plant Value: Trend #2 to Address in 2020 Just as the application mix for most in-plants will change so will the perceived value of the in-plant. In our first article about preparing for trends in...
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Security Opens the Door to New Opportunities
Security Opens the Door to New Opportunities Looking for an opening with a potential new customer or want to stay sticky with an existing customer? Try working security into the conversation. That...
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Trend #3: Is Cycle Time the Most Important Thing?
Trend #3: Is Cycle Time the Most Important Thing? Is Cycle Time the Most Important Trend to Address in 2020? Customers always want work faster but could the ability to turn work around faster become...
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Eight Ways to Educate Yourself about What’s Happening in the World of Print
Eight Ways to Educate Yourself about What’s Happening in the World of Print You cannot win if you do not play. Or to use a cliché, knowledge is power. What are you doing to ensure you are in the know...
View ArticleVideo: Two Things In-plants Need for Survival
Two-Pronged Balanced Scorecard- Reduce Costs and Build Value-Added Products I’ve been writing about a balanced scorecard approach that in-plants need for survival. I see two prongs that in-plants need...
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Experience Higher Close Rates and Faster Implementation with RSA’s PS Team
Dealers and Partners Who Use RSA’s PS Team Have Higher Close Rates and Faster Implementations Software sales and implementation can sometimes be challenging for resellers if they don’t have staff that...
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7 Ideas to Foster Creative Problem-Solving
Seven Ideas for Creative Problem Solving and Five Examples The idea for this post came from answers to interviews in a recent IPMA research report that shows how some in-plant leaders are trying new...
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3 Questions to Explore to Build a Data-Driven In-plant in 2020
RSA offers a quarterly “Build a Better In-plant Tips newsletter,” to email subscribers. By special request, we are offering our most recent issue as a blog post. To receive our quarterly tips to help...
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Worry-Free Installs and Support with RSA’s Service Team
Worry-Free Installs and Support with RSA’s Service Team Production print workflow software installations can be a headache. They are often time consuming, and with increasingly stringent security...
View ArticleNine Steps to In-plant Profitability
Nine Steps to In-plant Profitability In this vlog, I start a three-part series about the nine steps that I see that in-plants need to take to increase their profitability. While not every in-plant has...
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8 New Year’s Resolutions Production Software Dealers Can Keep
8 New Year’s Resolutions Production Software Dealers Can Keep If you’re the type of person who makes New Year’s resolutions but can’t stick to them, by the time you are reading this, you’ve likely...
View ArticleVLOG: Steps 4-6 of 9 Steps to In-plant Profitability Series
VLOG: Steps 4-6 of 9 Steps to In-plant Profitability Series This vlog is part two of a three-part series about the nine steps that I see that in-plants need to take to increase their financial...
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